FAQs

AnswerWe offer a variety of payment methods including credit card, debit card and express options such as Apple Pay and Google Pay. For select countries, we offer Klarna which allows you to pay in instalments.

AnswerEach order takes 2-3 business days to process. If you need express shipping on any items, please email us at hello@isaraa.co. Once your order has been shipped, you will be notified by email. Isaraa is not responsible for any custom fees, import duties or similar charges. The customer is responsible for these charges even if the items are refused upon delivery. Please note we are not liable after postage. If there are any issues please contact the postage company with the tracking number provided.

Estimated delivery times

• UK delivery time
  • 2-3 business days (Express)
  • 4-5 business days (standard)
• EU delivery time
  • 3-5 business days
• US & Canada delivery time
  • 6-8 business days
• Australia delivery time
  • 7-10 business days

AnswerYou can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:

•  Track your orders and review past purchases
•  Add pieces you love to your wish list
•  Save your address and card details so you can shop even quicker in future

AnswerAll items are designed and crafted in Africa but shipped from the UK. This is so that we can offer an extensive selection of delivery options globally.

AnswerCustomer satisfaction is a priority of ours and we hope that you are pleased with your order. Please get in touch using the contact form if you have any questions or issues with your order.

You must contact us within 14 days of receiving your order if you would like to return an item. Returned items must be unused, unaltered and in the same condition you have received them. Returned items must also be sent back in original packaging. Items must be received at return address within 28 days of delivery to receive a refund or store credit. Customers are responsible for return shipping cost unless otherwise stated. We recommend using tracked shipping when returning items. Returns will not be accepted for any artwork that has been stretched, cropped or altered in any capacity. To start a return, please use the contact us form.

AnswerUnless otherwise stated, paintings are carefully rolled in glassine paper and bubble wrap and then placed in sturdy mailing tubes to ensure that they are safely delivered to you.

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